Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 

• $7.00 flat rate return shipping

• 5% restocking fee

• No final sale items

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please do not send your purchase back to the manufacturer.

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

To return your item, submit a refund request at https://twocanoes.com/order-assistance-and-feedback/.  Once we have received your item, we will issue you a refund. Returns are normally processed within 3 business days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time for your refund to be officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@twocanoes.com.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, submit a request by emailing support@twocanoes.com. Once we have received your item, we will send you out a replacement item (depending on inventory). Exchanges are normally processed within 3 business days.